1. How long does it take to set up an account?
2. How much do you charge for domain registration?
2a. Do you host International Domains?
2b. Can I register an International Domain through EwerksHost?
3. Do you offer NT or UNIX plans?
4. How do I access my Cpanel control panel?
5. Can I use POP Mail and WebMail?
6. Can I setup Mail Forwarders and AutoResponders?
7. Do you allow mailing lists and Newsletters?
7. What is your Spam Policy?
8. What are the nameservers for the current server?
9. How do I FTP into my account?
10. Can I have Shell access?
11. Where are my statistics?
12. What is the full path to my cgi-bin?
13. Which folder do I upload my web pages to?
14. I keep getting errors when trying to publish with Frontpage?
15. Can I register a SSL Certificate for my site?
16. Can I have CGI outside of the bin?
17. What version of Perl comes installed on your servers?
18. Do you have a CGI Scripts Library?
19. What version of PHP comes installed on your servers?
20. Do you have a PHP Scripts Library?
21. What version of MySQL comes installed on your servers?
22. What is the correct path to Perl?
23. What is the correct path to sendmail?
24. What is the correct path to ImageMagick?
25. I've uploaded my site and still see "placeholder for ..."?
26. How long does it take for my DNS changes to update world wide?
27. Why isn't my SSI working?
28. Can I add disk space and bandwith to my account?
29. Can I upgrade my account?
30. How do I cancel my account?
31. What are the conditions to use the 30 day Guarantee?
32. I signed up for a Semi-Annual account when and how long do I have to cancel?
33. I signed up for a Yearly account when and how long do I have to cancel?
34. What about Support?
35. Do you have content restrictions?
36. Can I have more than 1 hosting plan account on EwerksHost?
37. I have some pre-signup questions not listed here who do I contact?
38. I don't see a Hosting Plan that meets my requirements do you offer customized packages?
How
long does it take to set up an account?
99.9% of Orders can
be set up in less than 30 seconds.
In some circumstances Special Orders can take up to 24 hours.
How
much do you charge for domain registration?
We can register
your .com, .net, .org domains from $11.95 per year.
.us, .info, .ws, .biz, .tv, .name
Prices vary from $8.75 for .us to $59.95 for .tv
EwerksHost is a full service registrar
More Domain FAQs here
EwerksHost Domains here
*** Domain Registrations are not refundable
Do you host International Domains?
Yes, we can host any TLD (Top Level Domain) World Wide.
More Domain FAQs here
EwerksHost Domains here
*** Domain Registrations are not refundable
Can I register an International Domain through EwerksHost?
Yes, we can register International Domains however, limited to the following TLDs
.cc, .co.uk, .me.uk, .org.uk, .be, .jp
More Domain FAQs here
EwerksHost Domains here
*** Domain Registrations are not refundable
Do you offer NT or UNIX plans?
We offer UNIX
web hosting accounts (Red Hat Linux). At this time, we
do not handle Windows on any machines.
How
do I access my Cpanel control panel?
You can login
to your CPanel control panel at http://yoursite.com/cpanel
where "yoursite" is your own domain name.
You will be able to access CPanel before your domain propagates by using the IP address of the server.
Instructions will be in your Welcome email after creating your account.
Click on CPANEL Demo below using
Username: cpdemo
Password: cpdemo
Click
here to View CPANEL Demo
Can I use POP Mail and WebMail?
Yes, you can use both it's up to you.
Any POP3 Mail Client such as Outlook and Eudora can be used.
To Setup your EMAIL accounts for both POP3 and WebMail Click on this ICON in the Cpanel  Then click on the Add Remove selection
Outlook and Eudora POP3 Setup
Login as: username@yoursite.com -or- username+yoursite.com
Incoming Mail: yoursite.com
Out Going Mail depends on your ISP see their POP3 Mail instructions
Examples: smtp.your-isp-service.com, mail.your-isp-service.com -or- mail, smtp
The WebMail Services available in CPanel are NeoMail, Horde (Spanish) and SquirrelMail
  
Can I setup Mail Forwarders and AutoResponders?
Yes, you can use Mail Forwarding and AutoResponders
To Setup Mail Forwarding and AutoResponders for both POP3 and WebMail
Click on this ICON in the Cpanel You'll see a list of selections.
Do you allow mailing lists and Newsletters?
Yes, we allow legitimate mailing lists to your customers, subscribers or members.
Number of lists depends upon your hosting plan.
We have a ZERO TOLERANCE POLICY on SPAM.
Please review our Terms of Service Agreement here
What is your Spam Policy?
We have a ZERO TOLERANCE POLICY
That means any account found to be SPAMMING, Spoofing, Phishing or other unlawful email practices will be immediately suspended without a refund plus fees, costs and possible criminal liabilities.
Please review our Terms of Service Agreement here
What
are the nameservers for the current server?
Primary Nameserver:
NS1.EWERKSHOSTISP.COM
Secondary
Nameserver: NS2.EWERKSHOSTISP.COM
How
do I FTP into my account?
First you must
obtain an FTP program such as Cute FTP or WS_FTP.
Once you have an FTP program, type in "yourdomain.com"
as the host address. Supply your username and password
in the according fields. Once logged in, you have
complete access to your account.
Can I have Shell access?
Because of security and network integrity we limit shell access to the Professional and Pro Plus Plans.
There are some conditions which have to be met before we can authorize Shell Access.
1. We must receive a (clear readable) Mail or Fax Copy of the account holders Drivers License, State ID or Passport.
2. A copy of a utility bill, Electric, Gas or Phone with name and address that matches the Hosting Plan account holder information.
3. There is a one-time setup fee of $40.00 which must be pre-paid before access will be granted.
It takes 24 to 48 hours (not including weekends or holidays) after we receive payment and requested copies before access is granted.
To request shell access Go to our Add On Page and fill in the form.
Click here
Where
are my statistics?
Click the Web/FTP Stats ICON  after logging into CPanel and select a Stats option.
This will open a new window to view your domain statistics.
What
is the full path to my cgi-bin?
/home/username/public_html/cgi-bin
Which
folder do I upload my web pages to?
You should
place all of your web documents in the public_html directory.
I
keep getting errors when trying to publish with Frontpage?
The most common
problem is not using the full url when uploading your site.
Make sure you use the entire http://www.domain.com in the
address you are attempting to publish to.
Can I register a SSL Certificate for my site?
Yes, you can register for a secure certificate.
SSL Cerificates FAQ
Register SSL Cerificates here
Can
I have CGI outside of the bin?
Yes, CGI will
function in the public_html folder.
Do you have a CGI Scripts Library?
Yes, we offer a complete CGI Center.
What
version of Perl comes installed on your servers?
Perl 5.8.4
What
version of PHP comes installed on your servers?
PHP 4.3.8
Do you have a PHP Scripts Library?
Yes, we offer a full list of PHP scripts along with Scripta which will automatically install the script.
Please note: We do not offer Support for scripts as they are from different Open Source Groups see script information in Scripta.
What
version of MySQL comes installed on your servers?
MySQL 4.0.20
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What
is the correct path to Perl?
/usr/bin/perl
What
is the correct path to sendmail?
/usr/sbin/sendmail
What is the correct path to ImageMagick?
/usr/X11R6/bin/
I've
uploaded my site and still see "placeholder for ..."?
You are still
seeing the default index.html page set up when you ordered
your hosting plan through us. Make sure to delete that old
index.html page, then your site should resolve correctly.
How
long does it take for my DNS changes to update world wide?
Normally you
can expect to see your web site DNS (Domain Name Servers) to change within 24 to 72
hours once you have made the modifications at your registrar.
If you registered your Domain with us it usually takes from 24 to 48 hours.
However, we have seen it take up to 7 days in some cases
where registrars are a little slower in processing DNS modifications.
Why
isn't my SSI working?
In order for
SSI to be executed, you must rename all of your web pages
to .shtml rather than .htm or .html. This solves the majority
of SSI errors.
Can I add disk space and bandwith to my account?
Yes, you add disk space and bandwidth to your existing hosting account except the Personal Starter Plan.
Blocks of 100 MB of disk space, 500 MB and 1 GB (10240 MB) and blocks of 10 GB and 20 GB of bandwidth.
You will be billed separately for upgrades monthly.
Monthly cost - 100 MB disk space $5 USD
Monthly cost - 500 MB disk space $20 USD
Monthly cost - 1 GB (1024 MB) disk space $35 USD
Monthly cost - 10 GB of bandwith is $20 USD
Monthly cost - 25 GB of bandwith is $35 USD
Go to our Add On Page and fill in the form.
Click here
Can I add upgrade my account?
Yes, you can upgrade at any time.
Go to our Upgrade Page and fill in the form.
Click here
How do I cancel my account?
Requests for canceling accounts must be
made in writing or email with, at least, 5 business days
notice before your next billing. Send your cancellation via email, fax or through the helpdesk please include
the following information your Contact Information, Domain Name, the last four (4) digits of your credit card number, and the order number found on your last billing.
Email Cancellation here: Click
Here
or Send Email to: cancel-account@ewerkshost-isp.com
Or you may fax the cancellation request with the above information to 818-206-4855
What are the conditions to use the 30 day Guarantee?
* 30 day Money back guarantee pertains to new accounts
and begins upon activation.
** Domain Registrations are not refundable.
To receive a refund we must receive a written notice of
cancellation no later than (28) twenty-eight days from
activation or (2) two days prior to the next months billing.
Send your cancellation via email, fax or through the helpdesk please include
the following information your Contact Information, Domain Name, the last four (4) digits of your credit card number, and the order number found on your last billing.
Email Cancellation here: Click
Here
or Send Email to: cancel-account@ewerkshost-isp.com
Or you may fax the cancellation request with the above information to 818-206-4855
If a next month billing has posted and the transaction has settled we will NOT refund.
I signed up for a Semi-Annual account when and how long do I have to cancel?
* Personal Starter Plan account is not eligible for a Refund.
** Domain Registrations are not refundable.
If you are paying semi-annually for
web site hosting services, we will issue a pro-rata refund
for months not used if received before (60) sixty days
of service has expired.
There is a Cancellation fee on Semi-Annual accounts of $35.00 which will be deducted from the refund.
NO Refunds will be approved for accounts in service for more than
(60) sixty days from the date and time the account
was activated and the original transaction was settled.
ALL refunds requested after the (60) sixty day period
will be rejected.
We do not offer any kind of "money back"
guarantee after (60) sixty days of Semi-Annual assigned
hosting service.
Send your cancellation via email, fax or through the helpdesk please include
the following information your Contact Information, Domain Name, the last four (4) digits of your credit card number, and the order number found on your last billing.
Email Cancellation here: Click
Here
or Send Email to: cancel-account@ewerkshost-isp.com
Or you may fax the cancellation request with the above information to 818-206-4855
If a next month billing has posted and the transaction has settled we will NOT refund.
I signed up for a Yearly account when and how long do I have to cancel?
* Personal Starter Plan account is not eligible for a Refund.
** Domain Registrations are not refundable.
If you are paying annually for
web site hosting services, we will issue a pro-rata refund
for months not used if received before (60) sixty days
of service has expired.
There is a Cancellation fee on Yearly accounts of $50.00 which will be deducted from the refund.
NO Refunds will be approved for accounts in service for more than
(60) sixty days from the date and time the account
was activated and the original transaction was settled.
ALL refunds requested after the (60) sixty day period
will be rejected.
We do not offer any kind of "money back"
guarantee after (60) sixty days of Yearly assigned
hosting service.
Send your cancellation via email, fax or through the helpdesk please include
the following information your Contact Information, Domain Name, the last four (4) digits of your credit card number, and the order number found on your last billing.
Email Cancellation here: Click
Here
or Send Email to: cancel-account@ewerkshost-isp.com
Or you may fax the cancellation request with the above information to 818-206-4855
If a next month billing has posted and the transaction has settled we will NOT refund.
Do you have content restrictions?
We support Freedom of Speech and the free flow of information on the Internet.
We allow any lawful content including lawful adult on our servers.
We do not allow any content related to or links to (beastiality), (child pornogragraphy), (simulated child pornography) and or (hate related groups or sites promoting violence, intolerance or destruction in any manner or form) any violation will be grounds for
immediate suspension of your account.
For more details please see our Terms of Service Agreement here
What about Support?
Support is 24/7 and our servers are monitored by administrators 24/7.
To Register and Submit a Support Tickets Click here
Can I have more than 1 hosting plan account on EwerksHost?
Yes, you can have as many accounts as you want. However, they must be billed seperately we do not combine accounts for billing.
I have some pre-signup questions not listed here who do I contact?
Contact sales@EwerksHost-isp.com or Click Here
I don't see a Hosting Plan that meets my requirements do you offer customized packages?
Yes, we offer customized packages. Send us your requirements and our Sales Rep will contact you.
Contact Sales@EwerksHost-isp.com or Click Here
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